Terms of agreement and obligation to inform
When implementing an order you receive a confirmation containing information on your order and warranty. You can always find your orders by logging into your user profile.
By delivery inside of Denmark, the stated price is inclusive of any applicable VAT. For delivery to addresses outside of EU VAT is deducted automatically.
We give out discount to all customers through different campaigns. If there is a discount on an item then the discount will already be deducted from the price, which is shown on the website. This way the price you see is always “Your price”.
You can choose between following methods of payment:
You can use the following cards
- Danske Netbetaling
- Nordea e-betaling
- VISA Electron
- Diners Club
When paying by credit card, the amount will not be withdrawn until your purchase is ready for download.
We use Quickpay to manage all purchases. Your credit card information will be encrypted and you can delete your credit card information at any time.
Most cards have a fee of 1.5% with a minimum of DKK 1.95 on your order. This does not apply on purchases with Dankort.
If you have received a gift certificate for justsing.store, you may use it as a method of payment by choosing payment with gift certificate and using the code on the gift certificate during purchase.
Your gift certificate is valid 1 year from its issue date. Other gift certificates are valid 6 months from its issue date unless otherwise stated.
Reminders and Charges
A charge of DKK 100 will be added to a reminder if payment is overdue. If payment has not been transferred after the second reminder, then the demand will be transferred to debt collection agencies and charges will be added according to legislation.
Shipping and Delivery
If your order for an in-stock item is placed before noon, your order will ship the same day. If your order for an in-stock item including expedited transit is placed after noon, it will ship the next business day. Business days for processing orders are Monday – Friday.
Forlaget Underskoven ApS can be hold responsible for any delays at PostNord. In the event of absent or very delayed deliveries we will send a new delivery free of charge. Delivery to Bornholm and some islands are not included in PostNords Next Day Service. Delivery to these locations may last two days. PostNord also manages deliveries to Faroe Islands, Greenland and foreign countries.
If the book is not on store, you will be informed by e-mail or letter as soon as possible, and your credit card will not be charged.
Delivery time for digital products to download is two minutes. When your purchase is completed you will automatically be sent to your downloading page.
Delivering of digital products is free of charge.
The charge for delivering of books is stated in your shopping basket.
Returns and cancellations
You have the right to cancel this Contract from the date on which we send you our Confirmation until 14 working days after the day you receive your order. The products will be returned at your risk and they must be in mint condition – preferably with a copy of your invoice.
A purchase can be cancelled by:
1) refusing to accept the delivery
2) delivering the package to the post office
3) returning the book to Forlaget Underskoven ApS, Store Kirkestræde 1, 1073 København K, Denmark.
You will be responsible for and will pay the cost of returning the products. The account of the credit card used for the original purchase will be credited back the amount of that purchase within 14 days.
Please note that if you have purchased an ebook from this website, and have successfully downloaded it, we are unable to offer a refund on your purchase.
You have 2 years of warranty. If you receive the wrong product or a damaged product, you must complain within reasonable time after you have discovered the flaw. Complaints within 2 months are regarded as timely. Complaints can be sent by e-mail: firstname.lastname@example.org.
We reserve the right to replace the missing/flawed product with an undamaged product instead of refunding the purchase.
Forlaget Underskoven ApS cannot be hold responsible for anything, which exceeds Danish legislation.
Neither Forlaget Underskoven nor you shall be responsible for damages or for delays or failures in performance resulting from acts or occurrences beyond their respective reasonable control, including, without limitation: fire, lightning, explosion, power surge or failure, water, war, revolution, civil commotion or acts of civil or military authorities or public enemies: any law, order, regulation, ordinance, or requirement of any government or legal body or any representative of any such government or legal body; or labor unrest, including without limitation, strikes, slowdowns, picketing, or boycotts; inability to secure raw materials, transportation facilities, fuel or energy shortages, or acts or omissions of other common carriers.
The small print
Agreements with Forlaget Underskoven are reached in Danish. Danish legislation is effective when shopping at www.underskoven.dk. As a consumer, you are protected by Danish Sale of Goods Act and Consumer Contracts.
Handling of personal data
Information regarding name, address, phone number et cetera is treated in confidentiality and is used to manage your order. Due to legislative requirements, your personal data is stored five years. Credit card information is transmitted through Forlaget Underskoven ApS to Nets/Clearhouse on a secure and fully encrypted SSL-connection, which is not saved by Underskoven. Personal data is transmitted to Forlaget Underskoven ApS as an unencrypted message. Personal data is saved in a database on a secure server where there is no direct access through the internet. In accordance with the Act on Processing of Personal Data, you have the right to insight and objection towards any information, which concerns you.
Forlaget Underskoven ApS
Store Kirkestræde 1
1073 København K
Tel: +45 33 15 05 15